HagoCloud Refund Policy

Introduction

At HagoCloud, we strive to provide the best services and customer experience. However, if you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• You must request a refund within 30 days of your purchase.
• Your account must be in good standing without any violations of our Terms and Conditions.
• You must provide a valid reason for your refund request.

Non-refundable Items

Certain items and services are non-refundable, including:

• One-time setup fees
• Custom development or consulting services
• Any fees paid for services already rendered or used

Refund Process

If you meet the eligibility criteria, please follow these steps to request a refund:

• Contact our customer support team at [insert contact email or form] to request a refund.
• Provide your account details and the reason for your refund request.
• Our support team will review your request and notify you of the approval or rejection of your refund.

Refund Approval

If your refund is approved, we will process the refund within 10 business days. The refund will be issued to the original method of payment.

Partial Refunds

In certain circumstances, partial refunds may be granted. These include:

• If you cancel your subscription mid-term, you may receive a prorated refund for the unused portion of your subscription.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hagocloud.com.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at hello@hagocloud.com.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.